Go Ahead.
Just Ask Poli.

Answers to all your Selling Guide Servicing Guide questions, all in one place.

Get fast, clear answers to Selling Guide Servicing Guide questions with a new policy tool, Ask Poli. Our new search is intelligent, intuitive and with your feedback gets smarter over time for an even better search experience.

Ask Poli currently provides answers to the following Selling Guide questions:

  • Loan Application
  • Eligibility
  • Underwriting Borrowers
  • Underwriting Property & Projects
  • Mortgage Products
  • Insurance
  • Closing Documents
  • Quality Control

Ask Poli currently provides answers to the following guide questions:

  • Investor Accounting & Reporting
  • Escrow
  • Property Assistance
  • Borrower Assistance
  • Legal Services
  • Expense Reimbursement
  • Property Preservation
  • Disaster

Ask Poli is learning all the time from your feedback, so check back often for content and experience enhancements.

How to use

  1. Ask a question in sentence form, e.g. “Is an escrow account required for a loan modification?”
  2. Ask a question in sentence form, e.g. “How do I document income from…”
  3. View the most common results or other links.
  4. Provide feedback on the helpfulness of the answer, as it relates to your question.